Got Questions? Find answers to questions we always receive. If your query is not there, send us a message! We’re here to help.
Simply browse our collection, select your favorite bath & body essentials, add them to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete. How do I place an order? We begin preparing orders quickly to ensure freshness and fast delivery. If you need to make changes, please email us within 12 hours of placing your order, and we’ll do our best to help. Can I modify or cancel my order? Please check your spam or promotions folder. If you still don’t see it, contact us and we’ll resend your confirmation. I didn’t receive an order confirmation. What should I do? Orders FAQs
An FAQ section is a great way to present information about your product or service. Using the question-and-answer format makes it more relatable to your users. How long does shipping take? Unfortunately at this time we only ship to the United States. Please check back in the future to see if anything changes. Do you offer international shipping? Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way. How can I track my order? shipping FAQs
We prioritize high-quality, skin- loving ingredients. Many of our products are made with naturally derived components and are free from harsh chemicals. Please check individual product pages for full ingredient lists. Are your products made with natural ingredients? Yes! We do not test on animals, and we work with suppliers who share our values. Our products are also vegan friendly. Are your products cruelty-free? Our formulas are designed to be gentle, but we recommend performing a patch test before full use, especially if you have sensitive skin. Are your products safe for sensitive skin? Product faqs
Add wax: Squeeze a small amount (about 1–2 teaspoons) into your wax warmer dish. Turn on: Switch on the electric warmer or light the tea light. Enjoy: Wax melts and releases scent in a few minutes. Add more if needed. Clean: Let it cool, then wipe out the hardened wax (or soak up melted wax with cotton). How to use squeezable wax melt? This is dependent on mold and scent. If both are in stock 1-2 days. If you are wanting custom mold and fragrance 4-6 days. What is the turnaround time for car freshies? Car freshies can last 4-8 weeks. This is dependent on the scent and season. Stronger scents last longer. Car freshies are heat activated and last longer in warmer months. How long do car freshies last? Product faqs
Store in a cool, dry place away from direct sunlight to maintain freshness and fragrance quality. How should I store my bath & body products? We’re so sorry! Please email us within 48 hours of delivery with your order number and photos of the damaged item, and we’ll make it right. My product arrived damaged. What should I do? Due to the customization and personal nature of bath and body products, we do not accept returns. What is your return policy? Product faqs
Get in touch with us thescentbarkc@gmail.com